Your Security Deposit
When you confirm a booking, a refundable security deposit equal to 50% of one month's rent is required within 72 hours to hold your room. If payment is not received within 72 hours, the room is released.
The deposit is held during your stay and returned to you within 7 days of checkout, provided the room is in good condition. You will need to provide an electronic payment method — PayPal, Wise, or similar — to receive your refund.
⚠️ If there is damage to the room beyond normal wear and tear, we may partially or fully withhold the deposit. We will always provide photo evidence of any damage before making a deduction.
Cancelling Before You Arrive
If you need to cancel before your move-in date, the following applies to your security deposit:
If you have already paid your first month's rent and then cancel:
| When you cancel | What happens to first month's rent |
|---|---|
| 30+ days before move-in | First month's rent fully refunded |
| Under 14 days before move-in | First month's rent fully refunded — only the deposit is kept |
Booking Within 14 Days of Move-In
If your move-in date is within 14 days of when you book, your deposit is non-refundable from the moment of booking. This is because we have very little time to find a replacement guest if you cancel.
We will always tell you this clearly before you pay. You will see a notice in your booking confirmation and on the payment screen. We want you to feel confident before committing — if you have any doubts, please reach out first.
If you have extenuating circumstances (see Force Majeure below), we will always consider your situation with care.
Leaving Early or Ending Your Stay
If you decide to leave before your agreed move-out date, we ask for 7 days written notice. Written notice means a WhatsApp message, email, or any written communication sent directly to us — the 7 days starts from the moment we receive it.
| Situation | What happens |
|---|---|
| You give 7 days written notice | You pay through the end of the 7-day notice period (prorated if mid-month). Deposit returned within 7 days of checkout. |
| You leave physically before the notice period ends | You are still liable for rent through the full 7-day notice period. |
| Partial last month | You only pay for the days you stay through the end of the notice period — calculated daily. |
Force Majeure
Life happens. If you need to cancel due to a serious illness, visa denial, family emergency, or other circumstances genuinely outside your control, we will issue a full refund of your deposit and any rent paid — at our discretion, with supporting documentation (medical certificate, visa rejection letter, etc.).
Please contact us as soon as possible if you find yourself in this situation. We will always try to find a fair solution.
Host Cancellation
If Ta.Garden needs to cancel your booking for any reason, you will receive a full refund of your deposit and any rent paid, promptly and without question.
At a Glance
| Scenario | Outcome |
|---|---|
| Cancel 30+ days before move-in | Full deposit refund |
| Cancel 14–29 days before move-in | 50% deposit refund |
| Cancel under 14 days before move-in | Deposit non-refundable |
| Booked within 14 days of move-in | Deposit non-refundable from booking (disclosed upfront) |
| No-show | Deposit non-refundable |
| First month's rent paid, cancel anytime before move-in | Rent refunded; deposit per tiers above |
| Cancel after move-in | 7 days written notice, pay through notice period (prorated), deposit returned within 7 days |
| Force majeure with proof | Full refund of deposit and rent |
| Room damage at checkout | Deposit partially or fully withheld; photo evidence provided |
| Host cancels | Full refund of deposit and rent |
| Deposit return method | Electronic payment (PayPal, Wise, etc.) within 7 days of checkout |
Questions about this policy? Reach us at hi@soulandlunawellness.com or via WhatsApp. We're always happy to talk through any concerns before you commit.